Call or Text us: (929) 605-4397 — free carton mockup in 24–48 hours
Frequently Asked
FAQ
Everything about ordering custom cartons — from minimums and artwork to production and care. Still have a question? Text or call (929) 605-4397.
Ordering
What’s the minimum order?
Our standard minimum is 100 units per carton style. Smaller keepsake or prototype runs can be quoted case by case — just ask.
Is there a maximum order size?
No. We regularly produce runs into the hundreds of thousands for established programs and multi-location brands.
Can I order a sample before a bulk run?
Yes. We provide a photo-real mockup free, and pre-production physical samples or proofs are available before a large run — we’ll explain the terms with your quote.
Can I mix carton styles in one order?
Yes. Combine mailers, folding cartons, and other styles from our product line to reach volume pricing across your packaging program.
Can I reorder later and match my last batch?
Yes. We keep your dieline, artwork, and specs on file, so reorders match your previous run exactly with no re-setup.
Design & Artwork
Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You’re only charged once production starts.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are preferred. If you only have a logo or a photo, our designers recreate print-ready artwork for free.
I don’t have print-ready artwork — can you help?
Yes. Send your logo and brand colors (or a reference) and our design team builds the dieline artwork for you at no charge.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching so your carton prints your exact brand colors across every run.
Can you print the inside of the box too?
Yes. Interior print is one of the highest-impact upgrades for mailers and subscription boxes — the branded reveal when a customer opens the box.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.
Production & Shipping
How long does production take?
Standard production is 2–3 weeks from approved mockup. Timing can vary with quantity, finish, and carton style.
Do you offer rush production?
Yes. Rush is available for firm deadlines — tell us your in-hand date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the US, with international shipping available on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity, carton size, and destination. Custom-sized cartons help keep freight and dimensional-weight costs down.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we’ll split the shipment.
What if my order arrives damaged or wrong?
We make it right. If cartons arrive defective or don’t match your approved mockup, we remake and replace the affected units — see our Return Policy.
Pricing & Payment
How much do custom cartons cost?
Pricing is by quote and depends on size, board, print, finish, and quantity. Each product page shows a typical bulk range (for example, mailer boxes from about $0.90–$3.80/unit at our minimum).
Why don’t you list exact prices?
Carton pricing depends on too many variables — dimensions, board grade, print, finish, and volume — to post a single accurate number. A quick quote gives you the real figure.
What payment methods do you accept?
All major cards, ACH bank transfer, and purchase orders for established firms. Apple Pay and Google Pay are supported too.
Do you offer a lowest-price guarantee?
Yes. If you have a comparable quote for comparable quality, tell us — we offer a lowest-price guarantee.
Product & Care
What board and materials do you use?
Depending on the carton: E-flute and double-wall corrugated for mailers and shippers, SBS and kraft paperboard for folding cartons, food-grade coated board for food packaging, and wrapped rigid chipboard for gift boxes.
What stocks and finishes are available?
Kraft brown, White SBS, Natural, and Matte black stocks, plus custom Pantone printing and metallic foil. Finishes include matte/gloss coating, soft-touch, spot UV, foil stamping, and emboss/deboss.
Is the printing durable?
Yes. Our print and coatings are built to survive the parcel network and handling — no easy scuffing or fading under normal use. Food cartons use food-safe inks and functional barrier coatings.
Are your cartons recyclable or sustainable?
Corrugated and paperboard cartons are widely recyclable, and kraft and recycled stocks are available for brands prioritizing sustainability. We’ll advise the greenest option for your product.